Manufacturer With a Purpose
Intense Cycles manufactures extreme sports bikes, more specifically craftsman mountain bikes. Their bikes are largely manufactured within a local facility. They are committed to creating quality bikes which is why they have maintained their status as a local manufacturer, assembling and manufacturing within Temecula California and only outsourcing for a few parts of their more high-end bikes. Beyond manufacturing, they have also switched to a direct to consumer model, opting to sell and distribute their bikes directly from their website.
With the power of NetSuite not only were they able to lower manufacturing costs but also set the stage for their switch to a direct to consumer model. NetSuite enabled them to create an intuitive and sleek website that houses all of their products, allowing them to profit directly from the consumer instead of relying solely on third-party brick-and-mortar sales. Customers could now visit their site, understand the values of their business and the Intense Cycles name, without the worry of inventory levels not accurately displaying their stock levels.
The Kodella team made our NetSuite implementation fast and painless… Kodella was there every step of the way making sure our implementation was a success and are always available to help when we need it to help shorten our current learning curve as our team embraces and utilizes our new ERP.Chad Peterson, CPO, Intense Cycles.
While Intense Cycles had initially only intended for NetSuite to be used as a simple commerce solution, Kodella was there to teach them the many ways NetSuite could modernize their business. With NetSuite, Intense Cycles was able to integrate their website to automatically update their inventory stock, manually offer exclusive discounts and promotions to long-term clients, process Shopify payments, and create a seamless environment for customers and employees. Their site hosts blogs, articles, press releases, and happy customer quotes that all work to build the value of their brand.
Because of their switch to a direct to consumer model they were faced with managing customer questions and concerns. With NetSuite’s intuitive integration, customer concerns could be sent via email and responded to directly through NetSuite, email, or from their website or any other CSM management plugins that were added to the website.
Chad Peterson, Intense Cycles’ CPO had this to say about working with Kodella, “The Kodella team made our NetSuite implementation fast and painless. We had been using a 15-year-old ERP prior, and we needed a lot of hand-holding throughout the process. Kodella was there every step of the way making sure our implementation was a success and are always available to help when we need it to help shorten our current learning curve as our team embraces and utilizes our new ERP.”
From a production standpoint, Kodella has exponentially increased Intense Cycle’s efficiency. Whereas years ago production time for a frame order took several months, after gaining insight with their NetSuite implementation, production time has dropped to as little as a week. NetSuite allowed Intense to get a clear picture of production times and where operations could see improvement and with the help of Kodella, they easily navigated the implementation.
Optimize Performance with NetSuite
Keeping quality high and cost low for the customer is the main concern for many of our manufacturing clients. With a cloud-based ERP solution, NetSuite can accommodate any global business, supply chain or manufacturing process regardless of location. Save money by avoiding outdated systems that rely on in-house equipment maintained by IT staff and are inept in maintaining customized and updatable software. Kodella utilizes the cloud-based features of NetSuite and creates an all-in-one ERP solution.