The automotive industry is quickly transforming, with many manufacturers and distributors shifting their businesses online. However, many auto parts stores are still relying on highly manual software like Quickbooks and spreadsheet-based systems. These systems made sense when your business was taking its first steps, but now they are limiting your business growth.
No matter if your business is B2B or B2C, you need a scalable software solution that can keep pace with your growth. You need a cloud-based ERP platform that can deliver a consistent and personalized customer experience that can also streamline business processes on the back end. You need NetSuite ERP, which offers some significant competitive advantages for automobile parts and equipment retailers:
Seamless Omnichannel Experience
Today’s customers have more information and power in their hands, as well as ever-increasing expectations. They expect to be able to browse your catalog from the comfort of their shops — and even their homes, have questions answered, and arrange for in-store pickup. If your online store is unable to meet those demands, your customers will look elsewhere.
Fortunately, NetSuite enables auto parts retailers to provide a seamless omnichannel experience for its customers. With the right tools on hand, you can leverage data to provide a personalized experience based on their behaviors and preferences. You can also deliver products and services at the right time for higher customer satisfaction and more sales.
360-Degree View of Customers
NetSuite provides you with a 360-degree view of the customer, bridging the gap across different channels for a unified shopping experience. You can track data based on customer behavior and engagement, which allows you to craft an ideal commerce experience. And when you take a customer-centric approach to your business, your customers notice.
Not only does NetSuite help your auto store deliver more personalized customer experiences, but it also enables you to provide more efficient customer service. Cloud-based data integration shortens the callback response time to customer inquiries, which improves customer satisfaction and customer loyalty.
Real-Time Inventory Insight
NetSuite offers real-time inventory visibility, which allows you to make better decisions based on up-to-date and accurate inventory numbers. For example, you might decide to shift heavy-equipment stock to specific locations in response to emergency or sales opportunities.
Essentially, NetSuite makes your inventory numbers reliable. It connects your different departments because everyone has access to whatever inventory touches, such as sales, shipment, returns, and refund. All departments involved have access to a single source of data in real-time to gain live insights into the bigger picture.
Efficient Order Management
Typically, it might take a week or two to ship heavier items such as a two-thousand-pound car lift to a customer. However, NetSuite enables you to fast-track most of your shipments on average in as little as two to three days, which is a substantial competitive advantage. Not only can NetSuite improve your average order-to-cash cycle times, but it can also reduce shipping costs.
NetSuite eliminates pesky manual bottlenecks to streamline your order processing. Human errors are prevented, ensuring a smooth flow from sales quote to order fulfilling. Invoicing and payments are streamlined, as your customers receive a single invoice even if products are shipped from multiple locations.
Streamline Back-End Process
NetSuite’s modules streamline your business processes. For example, NetSuite SuiteCommerce enables you to integrate your eCommerce website with your back-end processes within one unified suite. These processes include financials, multi-site and multi-currency management, customer relationship management (CRM), merchant services, and marketing and freight integration.
Furthermore, SuiteCommerce streamlines business processes, expands sales channels, and provides a seamless commerce experience to customers. It provides real-time visibility so that you can schedule timely inventory refreshes and oversee seamless interactions with customers. NetSuite transforms your business into an agile enterprise.
How We Can Help:
Even with an award-winning ERP solution like NetSuite, you still need a knowledgeable team to implement it. That’s where we come in. As a NetSuite Partner with over 35 years of collective experience, Kodella knows what it takes to deliver a complete ERP solution tailored to the needs of auto-parts retailers. Contact our team now!