More and more companies are realizing how essential Customer Relationship Management (or CRM) technology is to understand their customers. CRM software solutions are a way for businesses to gain insights into their customers’ habits and grow lasting connections. In fact, CRM software has become so popular that its now expected to reach $114.4 billion in revenues by 2027.
While Customer Relationship Management is growing at a CAGR of 14.2%, unfortunately, most CRMs are following a formula that hasn’t changed much from its early invention. As a result, point solutions, aka a bandaid fix for a long-term problem, have risen in popularity. Some of the biggest names include key players such as SAP CRM, Salesforce, and Zoho to name a few.
However, what tends to happen is that these solutions end up causing more problems than they solve. In particular, data becomes siloed, and processes become disjointed as multiple solutions are piled on. With some luck, businesses may manage to hodgepodge solutions together, but that can take months of work and huge investments. Customer Relationship Management solutions from NetSuite provides an all-in-one business solution that blows all other competitors out of the water.
NetSuite is the Leader in CRM Software
NetSuite CRM is one of the world’s leading cloud-based solution providers that delivers a 360-degree view of your customers. Typical CRM competitors only offer a keyhole view into information and insights on customers. For example, competitors like Salesforce lack the insight Netsuite provides with market trends and advanced features like quotes, order management, commissions, sales forecasting, and unified eCommerce capabilities.
Data In The Here and Now
One of the key factors businesses utilize a NetSuite CRM solution is to gain vital customer data and insights. As the world’s leading cloud provider of ERP services, NetSuite’s online platform allows users to access an uninterrupted stream of information from all points in the customer life cycle. While competitors morsel out incomplete coverage and data limited by user-input and scope, NetSuite unifies the entire pipeline. With access to real-time data, businesses can provide outstanding customer service from the early stages of lead to post-sales support. Not to mention, this insight goes beyond customer support with benefits to keep a business afloat like business intelligence to track profits, sales, and analyze performance based on market trends and custom forecasting models.
The Complete Package
NetSuite goes beyond the basic and unifies point of sale, inventory, order management, CRM, merchandising, marketing, and financials. You can deliver the shopping experience your customers want, sell more products, and fulfill orders efficiently and accurately. From lead all the way through support and everything in between, NetSuite has you covered.
Lasting Customer Connections
Spend less time compiling background information on a client and spend more time connecting with your customers. Respond quickly to your customers’ needs and set your sales staff up for success. NetSuite delivers a fully unified source of client information, which means that reps can confidently communicate and close more deals. Plus, its unified data allows them to answer any technical questions quickly. Whether your reps need to confirm shipping or schedule service, all information is available at the touch of a button.
Grow Your Future
From delivering a 360-degree view of your customers to providing the foundation for expanding your business NetSuite has the tools to help you succeed. With the help of experts, like Kodella, NetSuite’s extensive CRM features are customized to fit the exact needs of your business. Kodella’s NetSuite partner status and long history of experience set us up to exponentially increase your revenue and customize the most advantageous implementation for you.